Return Policy

Though we strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don’t accept exchange or return of the products once opened or used.

Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of an incorrect product being shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.

In case of any established quality issue or damaged products, all you need to do is give us a call within 24 hours of delivery of the products at your place at our customer care on +91-9811112945 or drop an email at globusnaturals@gmail.com within a period of 24 hours from the time/date of delivery.

Return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in and unwashed and undamaged condition and subject to the following terms:

1. Return / Exchange/ Replacement for goods/ merchandise are subject to inspection and checking by Globus naturals Team.
2. Damages due to neglect, improper usage or application will not be covered under our Exchange/Returns Policy.
3. Some special rules for promotional offers may override The Globus naturals Exchange/ Returns Policy.

Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

To mark the surety of your Return,

• Place your item in its original packaging.
• Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
• Keep the product and the package ready for pickup.

Once your request has been placed with the customer care team, it usually takes about 3(three) business days to have the product picked from your place and another 7(seven) business days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Please send us the product back at below mentioned address: E-1, Durga Enterprises, G.T. Road, Ghaziabad (UP) 201005. Once the item is received in our warehouse, it undergoes a product inspection which takes about 7 business days.

Once the return of product is accepted, The Globus naturals will refund the payment in 10-15 working days in the source of payment.

For this follow steps as mentioned below:

• Step 1: Contact our Customer Support team via email (customercare@globusnaturals.com) within 3 days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, barcodes intact and in saleable condition.

To check which items can and cannot be exchanged, please call our customer care number on +91-9811112945 through business days (Monday to Saturday) or mail us at globusnaturals@gmail.com.

Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.