RETURN & REFUND POLICY
Return Policy Though we strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don’t accept exchange or return of the products once opend or used.
In case of any established quality issue or damaged products, all you need to do is give us a call within 24 hours of delivery of the products at your place at our customer care on 18008917548 or drop an email at firstname.lastname@example.org within a period of 24 hours from the time/date of delivery.
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in and unwashed and undamaged condition and subject to the following terms:
Return / Exchange/replacement for goods/ merchandise are subject to inspection and checking by Globus Naturals Team.
Damages due to neglect, improper usage or application will not be covered under our Exchange/Returns Policy.
Some special rules for promotional offers may override The Globus Naturals Exchange/ Returns Policy.
Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Once your exchange request has been placed with customer care team, it usually takes about 3(three) business days to have the product picked from your place and another 7(seven) business days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Please send us the product back at below mentioned address:14/11/2 Site 4 industrial area sahibabad Ghaziabad 201010. Once the item is received in our warehouse, it undergoes a product inspection which takes about 7 business days.
Once the exchange of product is accepted, The Globus Naturals will refund the payment in 10-15 working days in the source of payment.
For this follow steps as mentioned below:
Step 1: Contact our Customer Support team via email ( email@example.com) within 3 days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 4: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels ,barcodes intact and in saleable condition.
To check which items cannot be exchanged, please call our customer care toll free number on 18008917548 through business days (Monday to Saturday) or mail us at firstname.lastname@example.org.
The final price of exchanged products should be equal to or more than the price of returned items.
Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.
Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
However, do give us a call and we can help you with the steps to follow in case of exchange / return: 18008917548 or drop an email at email@example.com.
Place your item in its original packaging.
Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
Keep the product and the package ready for pickup.